Forget waiting on hold to talk to your insurer, only to be passed from person to person… Founded by North Queenslanders Shannon Grasso and Lorraine Ryan, Snap Insurance Group lives up to its tagline – ‘personalising insurance’. “If one of our clients rings to make a change to their policy, tell us about an accident or claim, or just asks a question, they speak to Lorraine or I – no-one else,” Shannon says.
“We make it our priority to look after our clients. All claims are managed by ourselves and we deal with the insurers on their behalf. Our clients know to just pick up the phone and it will be handled straight away.”
“We love what we do and we each have clients who have supported us for many years and we consider friends.”
The last few months have been extremely busy for Snap Insurance Group, due to Townsville’s ‘one in a 100 year’ flood crisis, but the ‘dynamic duo’ are managing their clients’ claims efficiently and still keeping the business ticking along smoothly.
“We’ve worked very closely with the insurers, assessors and, of course, our clients to ensure our clients are able to get back to their normal way of life as soon as possible,” Lorraine says. “It’s been stressful at times but we’re pleased with the way we’ve been able to manage all the claims, and seeing the claims progressing as they are is the reason we do what we do.”
Snap Insurance Group takes the hassle out of insurance and claims – for clients this is a big relief as they don’t have to worry about being experts in insurance.
“We have a wealth of knowledge in business insurance. Our aim is to make our clients’ experience professional and effortless,” Shannon says. “We offer the total package – tailoring insurance programs to suit all types of business’s needs.”
As an Authorised Representative of PSC Connect Pty Ltd, which is part of the publicly listed company PSC Insurance Group, Snap Insurance Group is able to offer the buying power of an international company, as well as a personal mobile service to clients. PSC Connect is also a network broker of the Steadfast Group, the largest broking network in Australia and New Zealand.
“We are all about ensuring our clients are happy and can trust that we’re looking after their needs,” Shannon says. “Our level of service, professionalism and dedication to our clients is never compromised. We both have the same focus and dreams for our business – we’re here for the long haul.”
Snap Insurance Group
PO Box 2120, Townsville
Shannon 0407 840 023
Lorraine 0410 518 200