She has been in banking for over a decade and now Melissa Fry can bring her considerable experience to you direct as a mobile lender for NAB.
In her most recent role at the Commonwealth Bank of Australia Melissa was responsible for premier banking (looking after high-value clients including medical professionals). It was a role she greatly enjoyed but when the job opening came up as a mobile lender for NAB she went for it because she loves getting out into the broader community even more.
“I jumped at the opportunity to become a mobile lender for NAB because I live for the satisfaction of helping clients progress in their home ownership and renovating journeys,” Melissa says.
“I’m ready to travel anywhere within an hour of Townsville, any day, any time for NAB clients. Whether you prefer to meet at your workplace, home, a cafe or one of NAB’s five Townsville branches that’s no problem.”
Melissa says one of the qualities that sets NAB apart is their customer focus.
“We understand that buying property is a big decision. It’s important to me to develop a rapport and long-standing relationship with clients,” she says. “I own my home, and have had investment properties in the past, and I’m happy to share my strategies.”
Another customer benefit is that NAB is the only one of the ‘big four’ banks with a tender to offer the Defence Home Ownership Assistance Scheme.
“We’ve just given the promise to be a Defence Lender for the next five years so that means we can offer the Defence Home Loan Scheme,” Melissa says. “We’re also unique in that we can service clients holistically – from our connection with MedFin (a platform for medical professionals) through to the various areas of business banking and financial planning.”
Even before you’re ready to take out a home loan, you’re welcome to book a chat with Melissa to discuss budgeting and strategy.
“I’m here to help – that’s why customers have my direct mobile number. There’s no runaround through a call centre,” Melissa says.
“I’ve had customers SMS me in the middle of the night when they’ve woken up with that burning question and I’m more than happy for them to do that.”